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Source: FIRSTLINE Real clients reveal why they love their veterinary practices September 1, 2009 By: Portia Stewart Real clients share what keeps them going back to their practices.

Source: FIRSTLINE Free dental exams increase client awareness September 1, 2009 Complimentary tooth checks increase the number of dental cleanings—and thus healthy pets.

Source: FIRSTLINE Clients' No. 1 complaint September 1, 2009 What's the best way to minimize the cash clash?

Source: FIRSTLINE Give cremations a personal touch September 1, 2009 Give cremations a personal touch.

Source: FIRSTLINE Video blog: Online client forms August 19, 2009 By: Gina Toman, RVT Posting client forms online saves pet owners' time and yours.

Source: CVC IN KANSAS CITY PROCEEDINGS Staff empowerment (doctor leverage) increases veterinary practice success (Proceedings) August 1, 2009 By: Karl R. Salzsieder, DVM, JD Veterinary practice success today is about relationships between the client and the veterinary practice team.

Source: CVC IN KANSAS CITY PROCEEDINGS Tips from the trenches (Proceedings) August 1, 2009 By: Marty Becker, DVM It's no longer good enough to just meet a client's expectations for customer service. They expect it.

Source: FIRSTLINE Do as I say, not as I do August 1, 2009 Who's more compliant: team members or clients?

Source: FIRSTLINE Feline heartworms: This cat's got your tongue August 1, 2009 Team members don't know what to say to educate clients about feline heartworms.

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