Career advice for the veterinary team - Firstline
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Professional Development
Source: FIRSTLINE

9 business facts you should know

May 1, 2008

Firstline Editorial Advisory Board members share the secrets you didn't know you didn't know about the veterinary business.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Every breath you take

May 1, 2008

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Source: FIRSTLINE

Sample script: How to discuss chronic pain management

May 1, 2008

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE

Those new arrivals

April 1, 2008

We haven't told our dog, Sebastian, that he'll have a new sibling this August. When our son was born a few years ago, Sebastian was the most enthusiastic cheerleader you could ask for. So I'm hoping he'll revive that same joyous spirit when he has another little human brother or sister. These transitions take patience, but there are many little rewards along the way.

Source: FIRSTLINE

Are you serious?

April 1, 2008

How you deliver information may be overriding your message—and preventing colleagues and clients from taking you seriously. Learn how to improve your presentation and earn their respect.

Source: FIRSTLINE

Do you know your stuff?

April 1, 2008

"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts everyone should know.

Source: FIRSTLINE

10 ways to appreciate your team

March 1, 2008

Everybody wants to feel recognized by their bosses and peers. Here's how you can say thanks and boost morale in your practice.

Source: FIRSTLINE

Those little betrayals

March 1, 2008

Mary's a customer service guru and a gossip. Lisa's a whiz with lab work, but she tends to grouch when she's pressed and running behind. These are the perfect set-ups for little betrayals.

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