Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

How to converse with clients through Twitter

May 25, 2010

Having trouble understanding Twitter? It's simple—just carry on a normal conversation.

Source: FIRSTLINE

Start sucking up: Why flattery works

May 18, 2010

Even if they know your motives aren't sincere, co-workers and clients might still appreciate your compliments.

Source: DVM360 MAGAZINE

Florida DVM assaulted by distraught pet owner

May 1, 2010

Palm Bay, Fla.— A pet owners whose dog died after a routine surgery allegedly attacked his veterinarian and threatened the hospital staff with a knife.

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

Source: FIRSTLINE

5-month countdown to hosting a free clinic

May 1, 2010

This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need.

Source: FIRSTLINE

Use punch cards to pound parasites

May 1, 2010

Use punch cards to pound parasites

Source: FIRSTLINE

Sample script: Sidestep bill blow-ups

May 1, 2010

Sample script: Sidestep bill blow-ups

Source: FIRSTLINE

Ask Amy: Team members who don't practice euthanasia etiquette

May 1, 2010

Team members—including doctors—should respect the emotional toll euthanasia takes on clients.

Source: FIRSTLINE

Fancy folders fortify client bonds

May 1, 2010

Fancy folders fortify client bonds

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