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Firstline Update
Source: FIRSTLINE

Video: Mark Opperman tells how to promote from within

February 16, 2010

Mark Opperman outlines some things to consider during the process of employee development.

Source: FIRSTLINE

BizQuiz: Are you a great employee?

February 11, 2010

Find out whether you're an indispensable employee, an adequate assistant, or a terrible team member.

Source: FIRSTLINE

Oops, we got it wrong

February 9, 2010

Treating disease is always more costly than preventing it. But that's not what we said in January.

Source: FIRSTLINE

I'll take OSHA training for $200

February 9, 2010

Try this idea to make OSHA training informative and fun.

Source: FIRSTLINE

Twitter becomes fundraising tool for Haiti

February 4, 2010

Veterinary groups join forces to spread the word about a Haiti fundraiser with just a few clicks.

Source: FIRSTLINE

Pro and con: Using online client forms

February 2, 2010

Managers duke it out over whether practices should use online client forms.

Source: FIRSTLINE

Surgical veterinary technician specialty announced

January 28, 2010

NAVTA reports that the Academy of Veterinary Surgical Technicians has been established.

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: FIRSTLINE

British cat gets first feline total knee replacement

January 25, 2010

A new artificial knee—the world's first in a cat—saves a feline life.

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