Sample script: Sidestep bill blow-ups
Team members—including doctors—should respect the emotional toll euthanasia takes on clients.
Fancy folders fortify client bonds
Pet-smile competition offers prizes for dog owners and veterinary clinics.
It's no secret that dogs like to chew on bones. But do your clients know they can be deadly?
Q&A: What can receptionists do when clients are angry about the bill?
Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.
Use the TV weight-loss show to inspire clients.
What you see is not always what you get. So don't assume an overweight person is unhealthy—or a ratty-looking client doesn't want the best for his pet.