Answers to the veterinary team's practice management questions - Firstline
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Ask The Experts
Source: FIRSTLINE

Our client is obsessed with tests

May 1, 2008

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Source: FIRSTLINE

Extreme makeover: receptionist edition

April 1, 2008

Q. What's appropriate attire for a receptionist?

Source: FIRSTLINE

Great expectations

April 1, 2008

Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?

Source: FIRSTLINE

Ask Amy: I can't discipline

April 1, 2008

I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?

Source: FIRSTLINE

Ask Amy: All aboard for policy changes

April 1, 2008

Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?

Source: FIRSTLINE

Create airtight medical records

April 1, 2008

Q. We have problems keeping accurate records. How can we maintain proper records?

Source: FIRSTLINE

Plan for a seamless transition

April 1, 2008

Q. I've just been promoted to practice manager. How can I make sure I'm successful?

Source: FIRSTLINE

Get your priorities straight

March 1, 2008

Q When the phone is ringing, there's a client to be checked out, and a technician has a question, how do I prioritize?

Source: FIRSTLINE

Revenue up, traffic down

March 1, 2008

Q How do we help our practice owner see our revenue is increasing even though practice traffic seems slower?

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