Source: FIRSTLINE
April 1, 2007
By:
Joanne Bowman, RVT
Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.
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Source: FIRSTLINE
April 1, 2007
By:
Lori Flores
Mrs. Smith is on the phone again. Someone from your practice left her a message.
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Source: FIRSTLINE
March 1, 2007
By:
Jean Weaver
Is your practice ready for a disaster? Even when your team members and patients are safe, fires and tornadoes may destroy critical records that help you match pets with their owners.
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Source: FIRSTLINE
March 1, 2007
Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?
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Source: FIRSTLINE
March 1, 2007
By:
Marty Strauss
Do your prescription call-ins get lost in the paperwork on the doctor's desk? Marty Strauss, the practice manager for St. Charles Veterinary Clinic in St. Charles, Ill., recommends using colored paper to highlight medication refills.
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Source: FIRSTLINE
March 1, 2007
By:
Portia Stewart
Does dingy, drab, or dungeon-like describe your practice? It might be time for a makeover. Use these quick and thrifty ideas to take your practice from blah to beautiful.
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