Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
Source: FIRSTLINE

How I handle clients with "wild" pets

April 1, 2010

Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.

Source: FIRSTLINE

Q&A: Small claims vs. collection agencies

March 1, 2010

Which works best when clients don't pay?

Source: FIRSTLINE

How to respond to challenging work situations

December 18, 2009

Follow this advice when you're hit with a client or patient crisis.

Source: VETERINARY ECONOMICS

How to win back clients who've left

December 1, 2009

Follow up on defections.

Source: FIRSTLINE

Handling clients who are under the influence

July 1, 2009

What to do about intoxicated clients.

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Source: FIRSTLINE

Problem children at the practice

April 1, 2009

How to talk to parents.

Source: FIRSTLINE

Mouthwash: The answer to bad clients and co-workers?

March 5, 2009

Unsavory encounters could literally leave a bad taste in your mouth.

Source: FIRSTLINE

5 tolerance commandments

March 2, 2009

Make a pact not to judge clients.

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