Follow this advice when you're hit with a client or patient crisis.
Follow up on defections.
Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.
What to do about intoxicated clients.
How to talk to parents.
Unsavory encounters could literally leave a bad taste in your mouth.
Make a pact not to judge clients.
Learn how to read physical signals so you can hear what pet owners aren't saying.
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.