Tips for veterinary team members to manage conflict with veterinarians - Firstline
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Source: FIRSTLINE

Every breath you take

May 1, 2008
By: Portia Stewart

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Source: FIRSTLINE

When the bosses fight

April 1, 2008

Here you are, stuck in the middle again. It's easy to feel hopeless when you've been gnawed on, chewed up, and spit back out. Use these tips to break free from the tug of war between your bosses.

Source: FIRSTLINE

Ask Amy: I can't discipline

April 1, 2008

I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?

Source: FIRSTLINE

Confront the elephant

March 1, 2008
By: Shawn G. McVey, MA, MSW

Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.

Source: FIRSTLINE

7 tips to transform bad behavior

January 1, 2008
By: Kelly Stazyk

Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.

Source: FIRSTLINE

Sample script: Associate woes

September 1, 2007
By: Pam Weakley

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

Source: FIRSTLINE

Ask Amy: Hopelessly undevoted?

September 1, 2007

Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?

Source: FIRSTLINE

Coach your boss

September 1, 2007
By: Sheila Grosdidier, BS, RVT

Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.

Source: FIRSTLINE

Ask Amy: Inefficiency is driving me nuts

March 1, 2007

Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?

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