Communication, career development, and efficiency tips for the veterinary team - Firstline
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Source: FIRSTLINE

The No Complaining Rule

December 31, 2009

This rule, outlined in Jon Gordon's book by the same name, is just as simple as it seems.

Source: FIRSTLINE

Client e-mail template

November 13, 2008

Stop calling clients and e-mail them instead using this timesaving template.

Behavior veterinary technician speciality approved

September 11, 2008

Technicians now enjoy five ways to earn extra credentials

Mount Ida College constructing new building for veterinary technology program

September 9, 2008

The facility will accommodate the expected increase in veterinary technician students.

Source: FIRSTLINE

Take control of your health by taking the stairs

September 2, 2008

Your heart will thank you for avoiding elevators and escalators.

Source: FIRSTLINE

What a difference a word makes

September 1, 2008

Confirm vs. remind: It matters

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Let's get together

September 1, 2008

We shouldn't wait for a major meeting to drum up excitement and keep in touch.

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Sample script: Follow up on recommendations

September 1, 2008

The way you handle follow-up scheduling affects compliance.

Source: FIRSTLINE

Say good riddance to your bad clients

September 1, 2008

How do I convince a doctor that sometimes it's OK to fire clients?

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