Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Prepare clients for potential charges

January 1, 2008

Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?

Source: FIRSTLINE

Chip away resistance

January 1, 2008

For clients who believe their pet won't get lost or feel a collar and tag sufficiently identify their pet, Paige Phillips, RVT, a Firstline Editorial Advisory Board member, suggests sharing these examples of how a microchip can save the day—and their pet's life:

Source: FIRSTLINE

How to serve clients with disabilities

January 1, 2008

Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.

Source: FIRSTLINE

How will you tell her?

January 1, 2008

It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.

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More than words

January 1, 2008

An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.

Source: FIRSTLINE

Who's tuning in to private discussions?

January 1, 2008

Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.

Source: FIRSTLINE

What would you do?

December 1, 2007

Don't get nailed by this tough client question. Learn how to give the answer clients are looking for.

Source: FIRSTLINE

On your terms

December 1, 2007

Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.

Source: FIRSTLINE

Every pet's a star

December 1, 2007

Pets at VCA Tanglewood Animal Hospital in Austin, Texas, don't need to be the next Bark Pitt or Catty Holmes to receive star treatment.

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