Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

8 ways to make clients loathe you

February 1, 2010

Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: Pet Poison Helpline

Top 10 human medications that poison pets

January 14, 2010

Encourage clients to keep these drugs far away from their pets.

Source: FIRSTLINE

Dogs rule, cats drool: Americans prefer pups

January 7, 2010

A new survey shows that dogs are the most loved animals in America.

Source: FIRSTLINE

Talking payment under pressure

January 1, 2010

What to do when pet owners are upset over emergency bills.

Source: FIRSTLINE

5 top client questions answered

January 1, 2010

The barrage of queries can be head spinning. Keep your responses straight by following this advice.

Source: FIRSTLINE

Puppy and kitten kits grow up

January 1, 2010

Create adult pet kits to educate clients and increase client compliance.

Source: FIRSTLINE

Faithful follow-ups bond pet owners

January 1, 2010

Learn how follow-up calls help strengthen the client-clinic bond.

Source: FIRSTLINE

Know-it-all clients

January 1, 2010

How to address overconfident pet owners.

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