Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

Florida DVM assaulted by distraught pet owner

May 1, 2010

Palm Bay, Fla.— A pet owners whose dog died after a routine surgery allegedly attacked his veterinarian and threatened the hospital staff with a knife.

Source: FIRSTLINE

Sample script: Sidestep bill blow-ups

May 1, 2010

Sample script: Sidestep bill blow-ups

Source: FIRSTLINE

Ask Amy: Team members who don't practice euthanasia etiquette

May 1, 2010

Team members—including doctors—should respect the emotional toll euthanasia takes on clients.

Source: FIRSTLINE

New contest offers prizes to clients and you

April 29, 2010

Pet-smile competition offers prizes for dog owners and veterinary clinics.

Source: FIRSTLINE

Don't throw dogs a bone, FDA says

April 27, 2010

It's no secret that dogs like to chew on bones. But do your clients know they can be deadly?

Source: FIRSTLINE

Don't judge me—or your clients

April 1, 2010

What you see is not always what you get. So don't assume an overweight person is unhealthy—or a ratty-looking client doesn't want the best for his pet.

Source: FIRSTLINE

Sample script: Take the sting out of allergy talks

April 1, 2010

Use these tips to communicate with clients about itching.

Source: FIRSTLINE

Q&A: Explaining vaccinations to clients

April 1, 2010

After explaining core vaccines, ask questions about the pet's and client's lifestyle.

Source: FIRSTLINE

Ask Amy: Handling cranky clients

April 1, 2010

Q&A: What can receptionists do when clients are angry about the bill?

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