Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Puppy and kitten kits grow up

January 1, 2010

Create adult pet kits to educate clients and increase client compliance.

Source: FIRSTLINE

Faithful follow-ups bond pet owners

January 1, 2010

Learn how follow-up calls help strengthen the client-clinic bond.

Source: FIRSTLINE

Know-it-all clients

January 1, 2010

How to address overconfident pet owners.

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Bracing for the big one

January 1, 2010

The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.

Source: FIRSTLINE

Finders, keepers. Losers, learners.

January 1, 2010

Have clients laughing—and learning—in the waiting room with this creative educational technique.

Source: FIRSTLINE

Talking to clients about feline elimination problems

January 1, 2010

Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.

Source: FIRSTLINE

What sours veterinary client service

December 29, 2009

"Press 1 if you need to speak to a person but don't mind going round and round this automated menu."

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Photo gallery: 4 ways to pay tribute to passed pets

December 21, 2009

Help your clients pay tribute to their four-legged friends with these heartfelt commemorations.

Source: FIRSTLINE

How to respond to challenging work situations

December 18, 2009

Follow this advice when you're hit with a client or patient crisis.

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