Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

How I handle clients with "wild" pets

April 1, 2010

Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.

Source: FIRSTLINE

Start your own "Biggest Loser" program

April 1, 2010

Use the TV weight-loss show to inspire clients.

Source: FIRSTLINE

Celebrate Tag Day every day with clients

March 30, 2010

Encourage your clients to have their pets microchipped on April 3.

Source: FIRSTLINE

Children's computer program might help prevent dog bites

March 4, 2010

Kids may see it as a fun game, but the Blue Dog software program could help them avoid being bitten

Source: FIRSTLINE

Sample script: Handling Internet misinformation

March 1, 2010

Sample script: Handling Internet misinformation

Source: DVM360 MAGAZINE

States crack down on puppy mills

March 1, 2010

At last count, 287,000 dogs crossed U.S. borders, and officials fear importation problems are getting worse.

Source: FIRSTLINE

Q&A: Small claims vs. collection agencies

March 1, 2010

Which works best when clients don't pay?

Source: FIRSTLINE

Start small with pet insurance for big payoffs

March 1, 2010

Start small with pet insurance for big payoffs

Source: FIRSTLINE

Use software to spark the return of missing clients

March 1, 2010

Use software to spark the return of missing clients

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