Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Bundled boarding pampers pets—and profits

February 1, 2010

Veterinary clients opt for bundled boarding packages in greater numbers.

Source: FIRSTLINE

Communicate with clients to boost testing compliance

February 1, 2010

How do we increase clients' compliance with diagnostic tests?

Source: FIRSTLINE

8 ways to make clients loathe you

February 1, 2010

Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.

Source: FIRSTLINE

Parasites: Great communication about not-so-great bugs

February 1, 2010

4 tips to improve client compliance on parasite prevention recommendations

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: Pet Poison Helpline

Top 10 human medications that poison pets

January 14, 2010

Encourage clients to keep these drugs far away from their pets.

Source: FIRSTLINE

Dogs rule, cats drool: Americans prefer pups

January 7, 2010

A new survey shows that dogs are the most loved animals in America.

Source: FIRSTLINE

Faithful follow-ups bond pet owners

January 1, 2010

Learn how follow-up calls help strengthen the client-clinic bond.

Source: FIRSTLINE

Puppy and kitten kits grow up

January 1, 2010

Create adult pet kits to educate clients and increase client compliance.

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