Source: FIRSTLINE
April 1, 2009
By:
Pam Weakley
Invaluable health care at a cost clients like.
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Lynette A. Hart, PhD
The veterinary staff sees families and provides care at their moments of greatest worry concerning their companion animals.
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Monica Dixon Perry, CVPM
Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented.
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Christine Merle, DVM, MBA, CVPM
Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Christine Merle, DVM, MBA, CVPM
Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable.
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Christine Merle, DVM, MBA, CVPM
Sometimes we try to "pack" so much in that we make the message fuzzy.
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Christine Merle, DVM, MBA, CVPM
Every day in every practice there are numerous conversations about money, and, given the taboo, it's no wonder that many of us become uncomfortable.
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Source: CVC IN BALTIMORE PROCEEDINGS
April 1, 2009
By:
Christine Merle, DVM, MBA, CVPM
Feeling the tight squeeze? Don't stop marketing--find out what you should invest in with a struggling economy.
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