Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Putting the freeze on parasites

December 1, 2009

Many clients don't realize flea, tick, and heartworm prevention continues to be necessary even when the temperature dips. Here are some ideas on how to jump-start an educational conversation.

Source: FIRSTLINE

The call of the client

December 1, 2009

Giving clients quotes over the phone can be challenging—but that's what makes it worthwhile.

Source: FIRSTLINE

Gift cards make re-draws a treat

December 1, 2009

When results from an outside lab or in-clinic equipment show errors with blood samples, clients must bring their pets back in for a re-draw.

Source: FIRSTLINE

Angel pins help pets and people

December 1, 2009

Team members at the Stanglein Veterinary Clinic in Northampton, Pa., attach angel pins to critical patients' kennels, along with a note explaining the gift.

Source: VETERINARY ECONOMICS

How to win back clients who've left

December 1, 2009

Follow up on defections.

Source: VETERINARY ECONOMICS

Funding for physical and emotional well-being

December 1, 2009

An angel fund helps one practice ensure pets get the care they need.

Source: VETERINARY ECONOMICS

Soothing decor a win for clients and staff alike

December 1, 2009

A plant or two can make a big difference.

Source: FIRSTLINE

A dog walk a day keeps old age at bay

November 5, 2009

Seniors who walk regularly with dogs reap many benefits.

Source: FIRSTLINE

What you can do to help strays this season

November 3, 2009

Follow these winter safety tips for feral cats.

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