Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

Are we winning the war against fleas?

October 1, 2009

A question-and-answer interview with Dr. Michael Dryden, Department of Diagnostic Medicine and Pathobiology at Kansas State University, about trends in flea biology, compliance and control.

Source: FIRSTLINE

Pesky pest problem

October 1, 2009

Make talking about fleas less uncomfortable.

Source: FIRSTLINE

Sample script: Helping clients afford therapuetic diets

October 1, 2009

Talk to clients about the importance of therapeutic pet food?and how to pay for it.

Source: DVM360 MAGAZINE

An unusual gingival lesion: the resolution

October 1, 2009

Root-canal therapy was chosen to avoid surgery on the patient mentioned in the first two parts of this series. While root canal is very successful, not all cases respond. Additional therapy may be required.

Source: DVM360 MAGAZINE

Enforcement of federal ID theft rules starts Nov. 1

October 1, 2009

National Report — Cases of identity theft, like those that took place at Kettering Animal Hospital, are not uncommonc, and are a reminder of how important it is to make plans to fight identity theft early on.

Source: DVM360 MAGAZINE

Economic recovery: less than robust, challenges remain, economist predicts

October 1, 2009

Leading economic indicators point to a market bottom and upturn, but the economy faces many challenges that potentially could derail a recovery, Philip J. Romero, dean of California State University's College of Business and Economics, told attendees at Banfield's 2009 Pet Health Care Summit.

Source: DVM360 MAGAZINE

Identity theft strikes Ohio clinic, clients lose thousands

October 1, 2009

Kettering, Ohio -- Michæl Rohrer worked at the front desk at Kettering Animal Hospital near Dayton, Ohio, for only a few months when police made the call.

Source: FIRSTLINE

Video blog: Connect with clients through social networking

September 30, 2009

Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Source: FIRSTLINE

He said, she said: Which dog is best?

September 3, 2009

An Australian study shows that dog owners often veer toward pooches of the opposite sex.

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