Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Extend hours to keep clients happy and patients healthy

September 1, 2009

Extend hours to keep clients happy and patients healthy.

Source: FIRSTLINE

Why your food trumps pet stores'

September 1, 2009

Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic—not a pet store.

Source: FIRSTLINE

Ask Amy: Veterinary assistant asks what to do about irresponsible pet owners

September 1, 2009

A veterinary assistant in a college town seeks advice about how to educate young pet owners.

Source: FIRSTLINE

Real clients reveal why they love their veterinary practices

September 1, 2009

Real clients share what keeps them going back to their practices.

Source: FIRSTLINE

Free dental exams increase client awareness

September 1, 2009

Complimentary tooth checks increase the number of dental cleanings—and thus healthy pets.

Source: FIRSTLINE

Clients' No. 1 complaint

September 1, 2009

What's the best way to minimize the cash clash?

Source: FIRSTLINE

Give cremations a personal touch

September 1, 2009

Give cremations a personal touch.

Source: FIRSTLINE

Video blog: Online client forms

August 19, 2009

Posting client forms online saves pet owners' time and yours.

Source: CVC IN KANSAS CITY PROCEEDINGS

Staff empowerment (doctor leverage) increases veterinary practice success (Proceedings)

August 1, 2009

Veterinary practice success today is about relationships between the client and the veterinary practice team.

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