Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Give cremations a personal touch

September 1, 2009

Give cremations a personal touch.

Source: FIRSTLINE

Video blog: Online client forms

August 19, 2009

Posting client forms online saves pet owners' time and yours.

Source: CVC IN KANSAS CITY PROCEEDINGS

Staff empowerment (doctor leverage) increases veterinary practice success (Proceedings)

August 1, 2009

Veterinary practice success today is about relationships between the client and the veterinary practice team.

Source: CVC IN KANSAS CITY PROCEEDINGS

Tips from the trenches (Proceedings)

August 1, 2009

It's no longer good enough to just meet a client's expectations for customer service. They expect it.

Source: FIRSTLINE

Do as I say, not as I do

August 1, 2009

Who's more compliant: team members or clients?

Source: FIRSTLINE

Feline heartworms: This cat's got your tongue

August 1, 2009

Team members don't know what to say to educate clients about feline heartworms.

Source: FIRSTLINE

When pets get left behind

August 1, 2009

Pet abandonment is on the rise. Here's how you can help struggling clients and their animals.

Source: FIRSTLINE

Practice what you preach

August 1, 2009

You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations.

Source: CVC IN KANSAS CITY PROCEEDINGS

Making every client feel like #1 (Parts 1 and 2) (Proceedings)

August 1, 2009

Pet owners view and communicate about their pets and animals from the right side of their brains (emotion). Veterinarians view the same pet from the left side of their brain (logic).

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