Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: CVC IN KANSAS CITY PROCEEDINGS

Tips from the trenches (Proceedings)

August 1, 2009

It's no longer good enough to just meet a client's expectations for customer service. They expect it.

Source: FIRSTLINE

Do as I say, not as I do

August 1, 2009

Who's more compliant: team members or clients?

Source: FIRSTLINE

Feline heartworms: This cat's got your tongue

August 1, 2009

Team members don't know what to say to educate clients about feline heartworms.

Source: FIRSTLINE

When pets get left behind

August 1, 2009

Pet abandonment is on the rise. Here's how you can help struggling clients and their animals.

Source: FIRSTLINE

Practice what you preach

August 1, 2009

You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations.

Source: CVC IN KANSAS CITY PROCEEDINGS

Making every client feel like #1 (Parts 1 and 2) (Proceedings)

August 1, 2009

Pet owners view and communicate about their pets and animals from the right side of their brains (emotion). Veterinarians view the same pet from the left side of their brain (logic).

Source: DVM360 MAGAZINE

It's not business as usual

August 1, 2009

If the slow economy has put a damper on business, use this time to step back and assess your practice.

Source: FIRSTLINE

Twitter can make—or break—your reputation

July 13, 2009

Proactive use of online social networks preserves your practice's standing with clients.

Source: FIRSTLINE

Mystery shopper form

July 2, 2009

Use this mystery shopper form to get critical feedback about your service.

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