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Client Service

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Source: FIRSTLINE Get clients on board January 1, 2009 By: Brian C. Conrad, CVPM Simple steps to client compliance.

Source: DEAR KARA Dear Kara: Dental health (Sponsored by Hill's Pet Nutrition) January 1, 2009 By: Kara M. Burns, MS, MEd, LVT Kara answers questions about dental health

Source: FIRSTLINE How to suggest behavior training January 1, 2009 By: Dr. J.C. Burcham Bring up behavioral issues without offending clients.

Source: FIRSTLINE Rescue story: The luckiest Penny January 1, 2009 By: Jennifer Ortman See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family.

Source: FIRSTLINE What's the key to success? The 3 Rs December 4, 2008 By: Robin Downing, DVM, Dipl. AAPM Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.

Source: FIRSTLINE Sample script: Talk to pet owners about behavior issues December 1, 2008 By: Dr. J.C. Burcham Be sure to address pets' troubling behaviors.

Source: FIRSTLINE Distract dogs so you can get out the door December 1, 2008 Tricks to keep dogs from trying to run out the exam room door.

Source: FIRSTLINE Cut excuses to the core December 1, 2008 It's your job to help pets, so it's also your job to help clients—without judging them.

Source: FIRSTLINE Reacting the right way to a ridiculous excuse December 1, 2008 When you hear a laughable excuse, laughing is the last thing you should do.

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