Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Inactive client letter

July 2, 2009

Use this letter to uncover the reason a client stopped visiting your practice.

Source: FIRSTLINE

Handling clients who are under the influence

July 1, 2009

What to do about intoxicated clients.

Source: FIRSTLINE

Watch for signs of trouble

July 1, 2009

Keep up on heartworm compliance.

Source: FIRSTLINE

Sample script: Invest in each exchange

July 1, 2009

Make the most of a five-minute conversation.

Source: FIRSTLINE

Wow clients on a tight budget

July 1, 2009

Here are a few low-priced, premium ways to show pet owners you care.

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Source: FIRSTLINE

You left a paw print on our hearts

July 1, 2009

DIY pet memorials.

Source: Veterinary Healthcare

A lifetime of love

July 1, 2009

You want your furry new bundle of joy to live a long, happy life by your side. To better prepare your new dog, cat, puppy, or kitten for a healthy future, there are some steps you can take up front to prevent health problems. Let's take a look at some of the ways you can show your love for your new family member and offer the care they need.

Source: FIRSTLINE

Need to save time? Here are two easy ideas

June 29, 2009

Team members are already texting and downloading forms, so why not put this technology to use in practice?

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