Editors' comments and advice for the veterinary team - Firstline
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Front Desk
Source: FIRSTLINE

Recession depression

October 1, 2008

Bailout. Downturn. Credit freeze. Ugh. I'd rather not think about the poor economy. But as much as I hate to admit it, the ailing market matters to me, to you, and to your veterinary practices. The difficult part is figuring out why, or, in other words, what it means for your personal and professional financial stability.

Source: FIRSTLINE

Let's get together

September 1, 2008

We shouldn't wait for a major meeting to drum up excitement and keep in touch.

Source: FIRSTLINE

Live from CVC Central: Answering emergency calls is essential to your bottom line

August 25, 2008

It pays to staff your phone until midnight.

Source: FIRSTLINE

Tip from Firstline Live 2008: Fix your phone troubles

August 24, 2008

Here's help for overworked receptionists.

Source: FIRSTLINE

Tip from Firstline Live 2008: Improve client compliance with role-playing

August 22, 2008

Practice is essential to getting it right with clients.

Source: FIRSTLINE

Embrace your change

August 1, 2008

As David Bowie says, "Time may change me." And time's probably changed your practice, too. Did you have computers in your practice 10 years ago? Or five? Perhaps. How do you use them? Do you schedule appointments, search the Web for product information, or look for tools to educate clients and improve your practice's efficiency?

Source: FIRSTLINE

What's keeping you up at night?

July 1, 2008

Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:

Source: FIRSTLINE

Those new arrivals

April 1, 2008

We haven't told our dog, Sebastian, that he'll have a new sibling this August. When our son was born a few years ago, Sebastian was the most enthusiastic cheerleader you could ask for. So I'm hoping he'll revive that same joyous spirit when he has another little human brother or sister. These transitions take patience, but there are many little rewards along the way.

Source: FIRSTLINE

Those little betrayals

March 1, 2008

Mary's a customer service guru and a gossip. Lisa's a whiz with lab work, but she tends to grouch when she's pressed and running behind. These are the perfect set-ups for little betrayals.

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