Communication tools for the veterinary team - Firstline
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Communication
Source: FIRSTLINE

Work expectations change

February 28, 2007

Listen to audio from the Firstline roundtable

Source: FIRSTLINE

Why me?

January 1, 2007

Feel like you have a bright, shiny target tattooed on your forehead? Chances are, a bully singled you out for a reason. Here are eight profiles of common bully targets. Even if you can't dodge the attack, you'll understand better why you're the one dodging missiles.

Source: FIRSTLINE

Take a bite out of plaque

January 1, 2007

Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.

Source: FIRSTLINE

How to beat a bully

January 1, 2007

You're no punching bag, so don't let anyone treat you like one. Use these bully-busting strategies to reclaim your practice.

Source: FIRSTLINE

A traitor among us

January 1, 2007

Dr. Smith (not his real name) relates this true tale of a covert bully's attack on an unsuspecting team.

Source: FIRSTLINE

10 client turnoffs

January 1, 2007

You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.

Source: FIRSTLINE

How many is too many?

January 1, 2007

Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?

Source: FIRSTLINE

Fluffy's 9 lives

January 1, 2007

What's a pet worth? It may be more than you think. Consider the case of Fluffy.

Source: FIRSTLINE

Ask Amy: Clients deserve updates

November 1, 2006

My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?

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