Source: FIRSTLINE
February 28, 2007
Listen to audio from the Firstline roundtable
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Source: FIRSTLINE
January 1, 2007
Feel like you have a bright, shiny target tattooed on your forehead? Chances are, a bully singled you out for a reason. Here are eight profiles of common bully targets. Even if you can't dodge the attack, you'll understand better why you're the one dodging missiles.
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Source: FIRSTLINE
January 1, 2007
By:
Sara L. Sharp, CVT, VTS (Dentistry)
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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Source: FIRSTLINE
January 1, 2007
By:
Michelle O'Neal
You're no punching bag, so don't let anyone treat you like one. Use these bully-busting strategies to reclaim your practice.
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Source: FIRSTLINE
January 1, 2007
Dr. Smith (not his real name) relates this true tale of a covert bully's attack on an unsuspecting team.
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Source: FIRSTLINE
January 1, 2007
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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Source: FIRSTLINE
January 1, 2007
By:
Dr. Gary Patronek
Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
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Source: FIRSTLINE
November 1, 2006
My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?
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