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Source: FIRSTLINE Turn up the dial on client education January 1, 2008 By: Pamela Stevenson, CVPM Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?

Source: FIRSTLINE Prepare clients for potential charges January 1, 2008 By: Adam Dixon Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?

Source: FIRSTLINE Ask Amy: Poor hygiene: When work gets personal December 1, 2007 I work at a large practice, and our team members get along well and even socialize outside of work. There's one hitch: One team member practices poor personal hygiene. Periodically, she emits a strong body odor for days at a time. Her team leader approached her when the problem first surfaced, and she improved temporarily. How can we approach her again without embarrassing her--and ourselves?

Source: FIRSTLINE Baby on board December 1, 2007 By: Christine Merle, DVM, MBA, CVPM I recently discovered I'm pregnant. How do I protect myself and my baby from work-related hazards?

Source: FIRSTLINE Got poop? Here's how to get more December 1, 2007 By: Caitlin Rivers How can our team members encourage clients to submit fecal samples?

Source: FIRSTLINE Monitor your drug traffic September 1, 2007 By: Mandy Stevenson, RVT Q What's the best way to keep track of expiration dates on drugs?

Source: FIRSTLINE Ask Amy: Hopelessly undevoted? September 1, 2007 Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?

Source: FIRSTLINE Dangle a CE carrot September 1, 2007 By: Carol Schubert Hancock Q How do I get team members interested in continuing education (CE)?

Source: FIRSTLINE Make the most of down time July 1, 2007 By: Louise Dunn Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?

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