Efficiency tips for the veterinary team - Firstline
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Efficiency Rules
Source: FIRSTLINE

Your computer is your phone's best friend

April 1, 2007

Mrs. Smith is on the phone again. Someone from your practice left her a message.

Source: FIRSTLINE

Streamline your callbacks

April 1, 2007

Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.

Source: FIRSTLINE

Easy practice makeovers

March 1, 2007

Does dingy, drab, or dungeon-like describe your practice? It might be time for a makeover. Use these quick and thrifty ideas to take your practice from blah to beautiful.

Source: FIRSTLINE

In case of emergency, contact ...

March 1, 2007

Is your practice ready for a disaster? Even when your team members and patients are safe, fires and tornadoes may destroy critical records that help you match pets with their owners.

Source: FIRSTLINE

Ask Amy: Inefficiency is driving me nuts

March 1, 2007

Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?

Source: FIRSTLINE

Create standout medication refills

March 1, 2007

Do your prescription call-ins get lost in the paperwork on the doctor's desk? Marty Strauss, the practice manager for St. Charles Veterinary Clinic in St. Charles, Ill., recommends using colored paper to highlight medication refills.

Source: FIRSTLINE

Lost doc: $500 reward

January 1, 2007

With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.

Source: FIRSTLINE

And the clippers ran away with the thermometer

January 1, 2007

You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.

Source: FIRSTLINE

One appointment, three pets

January 1, 2007

Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?

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