Source: FIRSTLINE
January 1, 2007
By:
Joanne Bowman, RVT
You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.
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Source: FIRSTLINE
January 1, 2007
By:
Krissy Van Buren, LVT
With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.
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Source: FIRSTLINE
January 1, 2007
By:
Jean Weaver
Do client notes disappear after you paper clip them to a patient chart? Do your blood work or hospital notes sneak into the wrong file? Maybe it's time to kick the paper clip habit, says Jean Weaver, hospital administrator at Catawba Animal Clinic in Rock Hill, S.C. "Our doctors would use two or three clips on charts to try to keep notes and educational materials together," Weaver says. "These notes would inevitably fall off or become attached to another chart in the discharge box."
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Source: FIRSTLINE
February 1, 2006
By:
Craig Woloshyn, DVM
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
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Source: FIRSTLINE
December 1, 2005
Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
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Source: FIRSTLINE
December 1, 2005
By:
Ashley Puderbaugh
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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Source: FIRSTLINE
October 1, 2005
By:
Julie Legred, CVT
I'm the first person in the office every morning, and the evening staff always leaves messes for me to clean up. How can I encourage them to pull their weight?
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Source: FIRSTLINE
October 1, 2005
By:
Shelly Hiemer, CVT
Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency.
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