Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

7 weird client requests

October 1, 2010

Clients' requests can be downright bizarre sometimes. Just look at these outrageous stories readers shared with us.

Source: FIRSTLINE

Could gossiping get you fired?

July 6, 2010

It could if Wall Street billionaire Ray Dalio has anything to do with it.

Source: FIRSTLINE

3 reasons clients don't comply

July 1, 2010

Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

Source: FIRSTLINE

Use software to spark the return of missing clients

March 1, 2010

Use software to spark the return of missing clients

Source: FIRSTLINE

Sample script: Handling Internet misinformation

March 1, 2010

Sample script: Handling Internet misinformation

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: FIRSTLINE

Connect with your community online and off

September 1, 2009

The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.

Source: FIRSTLINE

How to stop gossip

August 1, 2009

When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?

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