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Communication Strategies

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Source: FIRSTLINE Client e-mail template November 13, 2008 Stop calling clients and e-mail them instead using this timesaving template.

Source: FIRSTLINE 10 ways to save time with technology November 13, 2008 Converting hands-on projects to a computerized system helps cut down on overtime and expenses.

Source: FIRSTLINE Top 10 human drugs that poison pets October 21, 2008 Teach clients the potential dangers that await curious cats and dogs.

Source: FIRSTLINE Say good riddance to your bad clients September 1, 2008 How do I convince a doctor that sometimes it's OK to fire clients?

Source: FIRSTLINE What a difference a word makes September 1, 2008 By: Kristine Suszczynski Confirm vs. remind: It matters

Source: FIRSTLINE Ask Amy: My co-worker sabotages me September 1, 2008 How do I handle a passive-aggressive team member?

Source: FIRSTLINE Let's get together September 1, 2008 By: Kerry Hillard Johnson We shouldn't wait for a major meeting to drum up excitement and keep in touch.

Source: FIRSTLINE Managers' Retreat 2008 Highlight: The secret to successful management August 21, 2008 Build a foundation of values and everything else falls in line.

Source: FIRSTLINE What clients want August 1, 2008 How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

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