Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Easy team communication: Take a cue from this zoo tech

December 8, 2010

Team communication doesn't have to be stuffy and formal to be useful.

Source: FIRSTLINE

Video: Enhance the client-practice bond

October 20, 2010

Team members' interactions can be affective, yet remain professional.

Source: FIRSTLINE

7 weird client requests

October 1, 2010

Clients' requests can be downright bizarre sometimes. Just look at these outrageous stories readers shared with us.

Source: FIRSTLINE

Could gossiping get you fired?

July 6, 2010

It could if Wall Street billionaire Ray Dalio has anything to do with it.

Source: FIRSTLINE

3 reasons clients don't comply

July 1, 2010

Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

Source: FIRSTLINE

Use software to spark the return of missing clients

March 1, 2010

Use software to spark the return of missing clients

Source: FIRSTLINE

Sample script: Handling Internet misinformation

March 1, 2010

Sample script: Handling Internet misinformation

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

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