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Source: FIRSTLINE Veterinary Technician Assistant certification in the works January 19, 2010 By: Kerry Hillard Johnson NAVTA has created a certification process and is prepared to approve schools.

Source: VETERINARY ECONOMICS Video: Dr. Marty Becker's biggest client "oops" moments December 30, 2009 By: Marty Becker, DVM Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?

Source: FIRSTLINE How to respond to challenging work situations December 18, 2009 By: Jim Kramer, DVM, CVPM Follow this advice when you're hit with a client or patient crisis.

Source: FIRSTLINE Video blog: Smooth appointment workflow December 11, 2009 By: Gina Toman, RVT These scheduling secrets will calm the chaos at your practice.

Source: FIRSTLINE Are you ready for your annual review? December 4, 2009 Here's how to prepare so your performance appraisal is a positive experience.

Source: FIRSTLINE How to end long-term conflict with a co-worker November 30, 2009 You don't have to be friends, but you do need to be friendly at work.

Source: FIRSTLINE Keep veterinary clients coming back November 19, 2009 By: Jim Kramer, DVM, CVPM Watch Dr. Kramer explain his top tip for client retention.

Source: VETERINARY ECONOMICS Video: 'You won't let my pet die, will you?' October 26, 2009 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: FIRSTLINE Scheduling success: Follow the Rule of 3 October 14, 2009 By: Gina Toman, RVT Follow this simple rule to avoid long client wait times.

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