Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: VETERINARY MEDICINE

Client handout: Chronic intestinal disease in cats

January 1, 2014

Help clients understand the importance of investigating frequent vomiting and hairballs in cats by downloading this free handout.

Source: FIRSTLINE

Celebrate World Spay Day

January 1, 2014

Celebrate World Spay Day with these ideas to reduce pet overpopulation.

Source: VETERINARY ECONOMICS

Empower pet owners as a veterinary team member

December 19, 2013

Give clients options and educate them so they feel in control of their pets' care.

Source: VETERINARY MEDICINE

Audio: Communicating with grieving clients

December 2, 2013

Understanding the stages of grief and communicating effectively with grieving clients is key to breaking bad news.

Source: FIRSTLINE

Veterinary phone shoppers: What's your role?

December 1, 2013

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

Source: FIRSTLINE

How to tell whether cats are eliminating or marking

December 1, 2013

Help pet owners identify the reasons behind their cat's house soiling behavior.

Source: CUSTOM VETERINARY MEDIA

Pillars of prevention: Getting to "yes" for parasite control—a roundtable discussion (Sponsored by Merial)

December 1, 2013

During a recent roundtable discussion, leading experts in the fields of veterinary parasitology, dermatology, behavior, and client communication gathered to discuss parasite control opportunities in clinical practice.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: VETERINARY ECONOMICS

End fearful visits to your veterinary practice

December 1, 2013

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

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