Veterinary team members learn to manage conflict with pet owners - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Client Conflict
Source: FIRSTLINE

Problem children at the practice

April 1, 2009

How to talk to parents.

Source: FIRSTLINE

Mouthwash: The answer to bad clients and co-workers?

March 5, 2009

Unsavory encounters could literally leave a bad taste in your mouth.

Source: FIRSTLINE

5 tolerance commandments

March 2, 2009

Make a pact not to judge clients.

Source: FIRSTLINE

Interactive chart: Interpreting body language

January 29, 2009

Learn how to read physical signals so you can hear what pet owners aren't saying.

Source: FIRSTLINE

How to read clients' minds

January 1, 2009

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Source: FIRSTLINE

Love your coffee, love your clients

November 11, 2008

Holding a steamy cup of java will help you warm up to difficult clients, a new study says.

Source: FIRSTLINE

A legal letter for abandoned pets

November 1, 2008

I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.

Source: FIRSTLINE

Avoid the perils of picky pet owners

October 1, 2008

Is there one type of client who's harder to please?

Source: FIRSTLINE

Handling clients' complaints about the doctor

October 1, 2008

How do I respond to a client when they badmouth a doctor to me?

ADVERTISEMENT

Click here