Veterinary teams celebrate the bond between people and pets - Firstline
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Building the Bond
Source: FIRSTLINE

Make a connection with older veterinary clients

September 1, 2012

Focus on compassion when working with elderly clients.

Source: DVM360 MAGAZINE

Market Watch: 5 steps to a stellar first impression with veterinary clients

September 1, 2012

You don't get a second chance to make a first impression with your veterinary clients – so you better do it well.

Source: FIRSTLINE

Millie's love: Life after pet loss

September 1, 2012

When a caregiver brought an ill and severely matted cat to our practice, our veterinary team began a journey that demonstrated the bonds of love and compassion that can blossom among pets, their people, and a veterinary team.

Source: FIRSTLINE

Help clients plan for care

August 1, 2012

Just as prevention is key to heading off serious medical problems, early attention and planning for the cost of pet care can help keep veterinary clients' wallets healthier.

Source: FIRSTLINE

Dress for success

August 1, 2012

While you're not what you wear, wearing the right clothes may make the difference in achieving career success and veterinary client compliance. Use your appearance to demonstrate you're a trustworthy source to help educate pet owners.

Source: FIRSTLINE

Now pets can dress like a rock star

July 9, 2012

Famous rocker Bret Michaels creates line of pet accessories.

Source: FIRSTLINE

Are your pet owners straying to another veterinary practice?

July 1, 2012

You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go—find out where they went, why they left, and maybe, just maybe, get them back.

Source: FIRSTLINE

Ask your veterinary clients the right questions

July 1, 2012

Use this advice to get the most valuable information from clients and learn the truth about how pet owners perceive your service and care.

Source: FIRSTLINE

Lost and Found

June 1, 2012

Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.

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