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Client Compliance
Source: FIRSTLINE

8 free valentines for veterinary clients

February 3, 2012

Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.

Source: FIRSTLINE

Quick tips to boost veterinary client compliance

February 1, 2012

Keep your communication simple and clear, and make the process as easy as possible for the client.

Source: FIRSTLINE

Ask Shawn: Handling a racist client in veterinary practice

February 1, 2012

You can show offensive veterinary clients the door.

Source: FIRSTLINE

Worm your way into fecal talks with veterinary clients

February 1, 2012

People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams.

Source: FIRSTLINE

Q&A: Help obese veterinary patients

October 1, 2011

Q: How can veterinary clients fight their pet's obesity problems?

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Hang up on snail mail: Revolutionize your veterinary reminder system

August 1, 2011

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.

Source: FIRSTLINE

Install a "no cell phone" rule in the exam room

July 1, 2011

Install this cell phone rule to save your sanity.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

Are you hurting your practice by offering discounts?

June 1, 2011

As a caring, compassionate veterinary team member, it makes sense that you want to offer discounts to needy or deserving clients. But a little here and there can add up—perhaps to the point of hurting your practice's bottom line.

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