Tips for veterinary team members to manage conflict with veterinarians - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Doctor Conflict
Source: FIRSTLINE

Confront the elephant

March 1, 2008

Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.

Source: FIRSTLINE

7 tips to transform bad behavior

January 1, 2008

Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.

Source: FIRSTLINE

Coach your boss

September 1, 2007

Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.

Source: FIRSTLINE

Sample script: Associate woes

September 1, 2007

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

Source: FIRSTLINE

Ask Amy: Hopelessly undevoted?

September 1, 2007

Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?

Source: FIRSTLINE

Ask Amy: Inefficiency is driving me nuts

March 1, 2007

Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?

Source: FIRSTLINE

Don't needle the new doctor

November 1, 2006

Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.

Source: FIRSTLINE

Is the doctor stealing part of your job? Take it back!

February 1, 2006

Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.

Source: FIRSTLINE

When the doctor doesn't see the problem

October 1, 2005

Favoritism, morale problems, unbearable associates–sometimes the doctor just doesn't see the issue. Use these strategies to clean off the doctor's rose-colored glasses, without making him or her mad.

ADVERTISEMENT

Click here