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Front office
Source: FIRSTLINE

Top 10 ways to impress clients

October 5, 2011

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Source: FIRSTLINE

Top 10 ways to burn professional bridges

August 11, 2011

Do you want to make a great impression and bond with your veterinary teammates? Then don't follow this advice!

Source: FIRSTLINE

Top reason to involve senior staff in the hiring process

August 10, 2011

Having veteran staff members involved with bringing in new hires creates can create an atmosphere of mentorship.

Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: FIRSTLINE

A team-wide approach to dentistry

July 6, 2011

Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.

Source: FIRSTLINE

15 time-savers for the whole team

July 1, 2011

Learn how to face your to-do list before it comes back to bite you.

Source: FIRSTLINE

Podcasts mean easy publicity for your veterinary clinic

June 15, 2011

Podcasts are an easy way to establish your veterinary clinic's online presence.

Source: FIRSTLINE

Create a podcast for your veterinary clinic

June 8, 2011

Take your social media presence to another level with recurring internet broadcasts.

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