Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

When clients can't pay

December 1, 2007

They want help, and you want to give it. Learn how to launch a compassionate care fund and generate money for your pets and clients in need.

Source: FIRSTLINE

7 steps to a senior-friendly practice

December 1, 2007

Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.

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Got poop? Here's how to get more

December 1, 2007

How can our team members encourage clients to submit fecal samples?

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ADA regulations

November 30, 2007

Check your facility against the Americans with Disabilities Act regulations.

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Start pet parents off on the right path

September 1, 2007

Owning a pet is a lifelong journey. Help set clients' direction by offering strong care recommendations on nine critical topics.

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Client education: Who's responsible?

August 1, 2007

Are you informal about informing, easygoing about educating, casual about coaching clients about their animals? See how more structure benefits your practice, pet owners, and patients.

Source: FIRSTLINE

How much will clients pay?

August 1, 2007

The dogs, cats, birds, fish, gerbils, and hamsters you see today might look like the same animals that walked into your practice 10 years ago, but they're different. A sign of their status change might be the number of companies that cater to four-legged consumers, including Old Navy, Harley-Davidson, Origins, and Paul Mitchell, just to name a few. You can also look to what their human companions are spending on these and other products—an estimated $40.8 billion in 2007.

Source: FIRSTLINE

Does selling your services mean selling out?

August 1, 2007

"No. Here's why a strong recommendation for the care you believe in is the best marketing tool you possess."

Source: FIRSTLINE

Who owns pets?

August 1, 2007

The number of pet-owning households continues to grow, according to the 2007-2008 APPMA National Pet Owners Survey. About 63 percent of households own pets today, a 7 percent increase from 1988.

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