Source: FIRSTLINE
December 1, 2008
Show clients you appreciate their business with these simple gestures.
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Source: FIRSTLINE
December 1, 2008
By:
Caitlin Rivers
What's the protocol for stray and injured animals brought to a clinic? Who pays for treatment?
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Source: PARTNERS IN PRACTICE
December 1, 2008
By:
Karen Felsted, CPA, MS, DVM, CVPM
Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:
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Source: FIRSTLINE
December 1, 2008
By:
Katherine Bontrager
You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.
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Source: DEAR KARA
November 1, 2008
Kara answers questions about weight issues
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Source: FIRSTLINE
November 1, 2008
Try this winning team-building activity.
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Source: FIRSTLINE
November 1, 2008
By:
Mark Opperman, CVPM
What client service decisions are appropriate for receptionists to make independently?
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Source: FIRSTLINE
November 1, 2008
Make sure clients leave with their hands full.
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Source: FIRSTLINE
November 1, 2008
By:
Gina Toman, RVT
Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.
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