Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

It's not business as usual

August 1, 2009

If the slow economy has put a damper on business, use this time to step back and assess your practice.

Source: FIRSTLINE

Twitter can make—or break—your reputation

July 13, 2009

Proactive use of online social networks preserves your practice's standing with clients.

Source: FIRSTLINE

Mystery shopper form

July 2, 2009

Use this mystery shopper form to get critical feedback about your service.

Source: FIRSTLINE

Inactive client letter

July 2, 2009

Use this letter to uncover the reason a client stopped visiting your practice.

Source: FIRSTLINE

Handling clients who are under the influence

July 1, 2009

What to do about intoxicated clients.

Source: FIRSTLINE

Watch for signs of trouble

July 1, 2009

Keep up on heartworm compliance.

Source: FIRSTLINE

Sample script: Invest in each exchange

July 1, 2009

Make the most of a five-minute conversation.

Source: FIRSTLINE

Wow clients on a tight budget

July 1, 2009

Here are a few low-priced, premium ways to show pet owners you care.

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

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