Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DEAR KARA

Dear Kara: Renal health (Sponsored by Hill's Pet Nutrition)

October 1, 2008

Kara answers questions about renal health issues

Source: FIRSTLINE

Added value at no extra charge

October 1, 2008

Little gestures go a long way—especially when the client doesn't have to pay for them.

Source: FIRSTLINE

It's not all about money

October 1, 2008

Cost may be the most common client complaint, but it's not a deal breaker says the AVMA Director of Marketing.

Source: FIRSTLINE

A mint on the pillow

October 1, 2008

Take a tip from the hotel industry and provide exceptional hospitality.

Source: FIRSTLINE

Halt the client exodus

October 1, 2008

Stop clients from walking out your practice's door today.

Source: FIRSTLINE

Speak your clients' language

October 1, 2008

Spanish handouts increase the number of clients and client compliance for one hospital.

Source: CVC IN SAN DIEGO PROCEEDINGS

Marketing of veterinary products and services (Proceedings)

October 1, 2008

How does marketing differ from advertising?

Source: CVC IN SAN DIEGO PROCEEDINGS

Communication – the key to personal and professional success (Proceedings)

October 1, 2008

Communication is an underrated art.

Source: FIRSTLINE

Finances: Why should team members care?

September 17, 2008

This video explains why money matters, even when you're not the owner.

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