Confirm vs. remind: It matters
A reader and a consultant disagree on when to wear scrubs.
It pays to staff your phone until midnight.
Here's help for overworked receptionists.
Pet owner diversity calls for creative client service.
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
The use of green products is on the rise.
Education is key to satisfying the demand.
Kara answers questions about transitiong pets to different types of food