Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: CVC IN BALTIMORE PROCEEDINGS

Creating an outpatient experience that creates more comprehensive visits (Proceedings)

April 1, 2009

Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented.

Source: CVC IN BALTIMORE PROCEEDINGS

Making your marketing work for your practice: Part 1 (Proceedings)

April 1, 2009

Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?

Source: CVC IN BALTIMORE PROCEEDINGS

Extreme client service: Part 1 (Proceedings)

April 1, 2009

Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable.

Source: CVC IN BALTIMORE PROCEEDINGS

Making your marketing work for your practice: Part 2 (Proceedings)

April 1, 2009

Sometimes we try to "pack" so much in that we make the message fuzzy.

Source: CVC IN BALTIMORE PROCEEDINGS

Let's talk about $: Part 2 (Proceedings)

April 1, 2009

Every day in every practice there are numerous conversations about money, and, given the taboo, it's no wonder that many of us become uncomfortable.

Source: CVC IN BALTIMORE PROCEEDINGS

Marketing investments in a down economy (Proceedings)

April 1, 2009

Feeling the tight squeeze? Don't stop marketing--find out what you should invest in with a struggling economy.

Source: CVC IN BALTIMORE PROCEEDINGS

Pet owner spending: Are happy days still ahead? (Proceedings)

April 1, 2009

What is a pet? More importantly why do people choose to become pet owners?

Source: CVC IN BALTIMORE PROCEEDINGS

How the human-animal bond of clients affects veterinary practice (Proceedings)

April 1, 2009

Veterinarians in the past couple decades have embraced the growing awareness and accommodation for what is often termed "the human-animal bond," a concept that was developed by Leo Bustad.

Source: FIRSTLINE

Canine annual examination report

March 18, 2009

A convenient handout of what to ask clients to lock in compliance.

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