Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Extreme makeover: Parasite edition for team members

May 1, 2009

Remodel your ho-hum parasite prevention program.

Source: FIRSTLINE

Antibiotic resistance

May 1, 2009

Antibiotic resistance Q&A.

Source: FIRSTLINE

Protect your whole family

May 1, 2009

Talk to clients about zoonoses.

Source: FIRSTLINE

Red flags for team members

April 24, 2009

New law affects veterinary teams.

Source: CVC IN BALTIMORE PROCEEDINGS

Let's talk about $: Part 1 (Proceedings)

April 1, 2009

No one likes to talk about $, yet cost almost always is discussed every day in our practices.

Source: CVC IN BALTIMORE PROCEEDINGS

Extreme client service: Part 2 (Proceedings)

April 1, 2009

Build a relationship with owner and pet--this is a people business as well as a pet business; being able to relate with owners and their pets is necessary.

Source: FIRSTLINE

Offer the best-care plan

April 1, 2009

Pets deserve the best.

Source: CVC IN BALTIMORE PROCEEDINGS

Internet marketing for the new generation of pet owners (Proceedings)

April 1, 2009

The days of marketing your veterinary practice solely through the Yellow Pages, word of mouth or local newspapers are over.

Source: FIRSTLINE

Quality of life scale

April 1, 2009

Help clients considering euthanasia.

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