Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: CVC IN BALTIMORE PROCEEDINGS

Making your marketing work for your practice: Part 2 (Proceedings)

April 1, 2009

Sometimes we try to "pack" so much in that we make the message fuzzy.

Source: CVC IN BALTIMORE PROCEEDINGS

Let's talk about $: Part 2 (Proceedings)

April 1, 2009

Every day in every practice there are numerous conversations about money, and, given the taboo, it's no wonder that many of us become uncomfortable.

Source: CVC IN BALTIMORE PROCEEDINGS

Marketing investments in a down economy (Proceedings)

April 1, 2009

Feeling the tight squeeze? Don't stop marketing--find out what you should invest in with a struggling economy.

Source: CVC IN BALTIMORE PROCEEDINGS

Pet owner spending: Are happy days still ahead? (Proceedings)

April 1, 2009

What is a pet? More importantly why do people choose to become pet owners?

Source: CVC IN BALTIMORE PROCEEDINGS

How the human-animal bond of clients affects veterinary practice (Proceedings)

April 1, 2009

Veterinarians in the past couple decades have embraced the growing awareness and accommodation for what is often termed "the human-animal bond," a concept that was developed by Leo Bustad.

Source: FIRSTLINE

Canine annual examination report

March 18, 2009

A convenient handout of what to ask clients to lock in compliance.

Source: FIRSTLINE

Client handout: Certificate of bravery

March 10, 2009

Award surgery patients for their bravery.

Source: FIRSTLINE

5 tolerance commandments

March 2, 2009

Make a pact not to judge clients.

Source: FIRSTLINE

Sample script: Push products without being a pushy salesperson

March 1, 2009

A sincere recommendation isn't the same as a sales pitch.

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