Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DEAR KARA

Dear Kara: minced diet (Sponsored by Hill's Pet Nutrition)

June 1, 2008

Kara answers questions about the minced diet.

Source: PARTNERS IN PRACTICE

What's a good way to show appreciation to clients who refer others? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Client handout: How does your pet's mouth look?

June 1, 2008

Use this form to educate your clients about the stages of dental disease.

Source: FIRSTLINE

More clients, same care

June 1, 2008

Q. Our practice is getting busier. How can we keep a personal touch?

Source: PARTNERS IN PRACTICE

The best of the best (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

Clients with these attributes help you practice good medicine.

Source: FIRSTLINE

Our client is obsessed with tests

May 1, 2008

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

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