Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Client handout: Certificate of bravery

March 10, 2009

Award surgery patients for their bravery.

Source: FIRSTLINE

5 tolerance commandments

March 2, 2009

Make a pact not to judge clients.

Source: FIRSTLINE

Sample script: Push products without being a pushy salesperson

March 1, 2009

A sincere recommendation isn't the same as a sales pitch.

Source: FIRSTLINE

Praise for pit bulls

March 1, 2009

Ban bad owners, not breeds.

Source: FIRSTLINE

Stop judging clients

March 1, 2009

Eradicate assumptions to improve client and patient care.

Source: FIRSTLINE

When should you act as the jury?

March 1, 2009

Take a gavel to judgmental thinking.

Source: FIRSTLINE

5 mouser myths debunked

March 1, 2009

Teach clients the facts behind the top feline fables.

Source: FIRSTLINE

More cats, less care

March 1, 2009

Cats are the top pet, but dogs are the top patient.

Source: FIRSTLINE

Make preventive care personal

March 1, 2009

Stress the importance of wellness screenings.

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