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Client Service

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Source: FIRSTLINE Payment procrastinators May 1, 2008 By: Pamela Stevenson, CVPM Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE When pet owners lie May 1, 2008 By: Craig Woloshyn, DVM Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE Scratch the itch May 1, 2008 By: Portia Stewart Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Source: FIRSTLINE Build a buzz with client seminars May 1, 2008 By: Tracey Nowers, CVT Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Source: FIRSTLINE Celebrate Client Appreciation Week May 1, 2008 By: Denise Shifflett Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

Source: FIRSTLINE A consistent message creates credibility with clients April 22, 2008 By: Portia Stewart Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

Source: FIRSTLINE Great expectations April 1, 2008 By: Pamela Stevenson, CVPM Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?

Source: CVC IN BALTIMORE PROCEEDINGS Client service: How do you measure up against your competition? (Proceedings) April 1, 2008 By: Brian Conrad, CVPM 8 out of 10 jobs in the Unites States are currently client/customer service oriented.

Source: CUSTOM VETERINARY MEDIA Powerful protection against a wide range of internal parasites (Sponsored by Virbac Animal Health) April 1, 2008 You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.

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