Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Keep costs affordable

April 1, 2009

Invaluable health care at a cost clients like.

Source: CVC IN BALTIMORE PROCEEDINGS

Role of technicians in providing veterinary nursing to families (Proceedings)

April 1, 2009

The veterinary staff sees families and provides care at their moments of greatest worry concerning their companion animals.

Source: CVC IN BALTIMORE PROCEEDINGS

Creating an outpatient experience that creates more comprehensive visits (Proceedings)

April 1, 2009

Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented.

Source: CVC IN BALTIMORE PROCEEDINGS

Making your marketing work for your practice: Part 1 (Proceedings)

April 1, 2009

Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?

Source: CVC IN BALTIMORE PROCEEDINGS

Extreme client service: Part 1 (Proceedings)

April 1, 2009

Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable.

Source: FIRSTLINE

Why senior pets weigh more

April 1, 2009

Extra pounds are extra problems.

Source: CVC IN BALTIMORE PROCEEDINGS

Marketing investments in a down economy (Proceedings)

April 1, 2009

Feeling the tight squeeze? Don't stop marketing--find out what you should invest in with a struggling economy.

Source: CVC IN BALTIMORE PROCEEDINGS

Pet owner spending: Are happy days still ahead? (Proceedings)

April 1, 2009

What is a pet? More importantly why do people choose to become pet owners?

Source: FIRSTLINE

Canine annual examination report

March 18, 2009

A convenient handout of what to ask clients to lock in compliance.

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