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Communication

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Source: FIRSTLINE Don't needle the new doctor November 1, 2006 By: Debbie Allaben Gair, CVPM Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.

Source: FIRSTLINE Will clients accept changes? November 1, 2006 Q: How do you implement major changes, such as mandatory preanesthetic blood work, without alienating long-term clients?

Clients brush off our dental recommendations November 1, 2006 How do I make a dental recommendation to clients who've refused this care before?

Source: FIRSTLINE Ask Amy: I dread my job November 1, 2006 Our department doesn't work as a team. Some team members are rude and disrespectful, and the work environment is so hostile I dread each day. Help!

Source: FIRSTLINE Reach for more pay September 1, 2006 By: Lorraine Monheiser List, CPA, CVA, MEd You have more control over your compensation--and your destiny--than you may think. Use these strategies to earn more, get promoted faster, and feel more satisfied with your work.

Source: FIRSTLINE Are you chasing off clients? August 1, 2006 By: Brian C. Conrad, CVPM Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

Source: FIRSTLINE Feed pets' dietary needs August 1, 2006 By: Karen Sabatini Clients often ask me what they should feed their pets. What should I say?

Source: FIRSTLINE Step back—so you can put your best foot forward August 1, 2006 By: Christine Merle, DVM, MBA, CVPM Step back—so you can put your best foot forward

Source: FIRSTLINE Ask Amy: I work with grumps! August 1, 2006 I'm frustrated with my team members' bad attitudes, and it's really bringing me down. What should I do?

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