Communication tools for the veterinary team - Firstline
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Communication
Source: FIRSTLINE

Don't needle the new doctor

November 1, 2006

Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.

Source: FIRSTLINE

Will clients accept changes?

November 1, 2006

Q: How do you implement major changes, such as mandatory preanesthetic blood work, without alienating long-term clients?

Clients brush off our dental recommendations

November 1, 2006

How do I make a dental recommendation to clients who've refused this care before?

Source: FIRSTLINE

Ask Amy: I dread my job

November 1, 2006

Our department doesn't work as a team. Some team members are rude and disrespectful, and the work environment is so hostile I dread each day. Help!

Source: FIRSTLINE

Reach for more pay

September 1, 2006

You have more control over your compensation--and your destiny--than you may think. Use these strategies to earn more, get promoted faster, and feel more satisfied with your work.

Source: FIRSTLINE

Are you chasing off clients?

August 1, 2006

Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

Source: FIRSTLINE

Feed pets' dietary needs

August 1, 2006

Clients often ask me what they should feed their pets. What should I say?

Source: FIRSTLINE

Step back—so you can put your best foot forward

August 1, 2006

Step back—so you can put your best foot forward

Source: FIRSTLINE

Ask Amy: I work with grumps!

August 1, 2006

I'm frustrated with my team members' bad attitudes, and it's really bringing me down. What should I do?

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