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Source: FIRSTLINE A prescription for team building July 1, 2007 By: W. Bradford Swift, DVM Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?

Source: FIRSTLINE Ask Amy: Oh, brother! This family practice is driving me nuts! July 1, 2007 My boss plays favorites, offering special benefits to his wife, children, and friends who work at our practice. As a result, the other team members and myself often do his family's work as well as our own. I've tried to talk to my boss, and he joked that I should quit if I'm unhappy. Should I leave gracefully or try to make things work?

Source: FIRSTLINE Make time to meet June 1, 2007 By: Pam Weakley We're always so busy. How do we find time for regular staff meetings?

Source: FIRSTLINE Ask Amy: Maximize your marketing June 1, 2007 I want to send a mailing to market our clinic's dental promotion. Our area of influence is about 2 miles, and that encompasses a population of about 200,000. How can I get the addresses of the households in a certain area or city? Do you know how to focus a mailing to a certain demographic to target people who might own pets?

Source: FIRSTLINE Lab results that work June 1, 2007 By: Caitlin Rivers Our practice does lab testing in-house and the results often vary. How can we boost our proficiency?

Source: FIRSTLINE Our recommendations are inconsistent May 1, 2007 By: Carol Schubert Hancock Q. Our team members make different product recommendations for heartworm and flea and tick prevention. How do we get them on the same page?

Source: FIRSTLINE Get more training May 1, 2007 By: Amy Butzier, BS, MEd, CVT Q. I'm a credentialed technician, and I'm interested in specialty training. What are my options?

Source: FIRSTLINE Where there's smoke, no hires May 1, 2007 By: Dr. Karl Salszieder Q. We're hiring a new team member. Can we specify "no smokers" in our classified ad?

Source: FIRSTLINE Ask Amy: Holiday scheduling blues April 1, 2007 Ask Amy: Holiday scheduling blues

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