Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Connect with your community online and off

September 1, 2009

The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.

Source: FIRSTLINE

Feline heartworms: This cat's got your tongue

August 1, 2009

Team members don't know what to say to educate clients about feline heartworms.

Source: FIRSTLINE

How to stop gossip

August 1, 2009

When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

Source: FIRSTLINE

Work in a 50+ employee practice? Then you need these two tips

June 1, 2009

Here are ideas for reducing conflict and boosting efficiency on a large team.

Source: FIRSTLINE

7 deadly sentences

June 1, 2009

See what sinful statements you may be making—and what you should say instead.

Source: FIRSTLINE

Trust me, you can boost client compliance

May 28, 2009

Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.

Source: FIRSTLINE

Sample case study: The blame game

May 14, 2009

When a problem happens over and over, step back and determine where the issue lies. Here's how.

Source: FIRSTLINE

Me-OW!

April 26, 2009

Editor's letter rubs some team members the wrong way.

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