Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Feline heartworms: This cat's got your tongue

August 1, 2009

Team members don't know what to say to educate clients about feline heartworms.

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

Source: FIRSTLINE

Work in a 50+ employee practice? Then you need these two tips

June 1, 2009

Here are ideas for reducing conflict and boosting efficiency on a large team.

Source: FIRSTLINE

7 deadly sentences

June 1, 2009

See what sinful statements you may be making—and what you should say instead.

Source: FIRSTLINE

Trust me, you can boost client compliance

May 28, 2009

Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.

Source: FIRSTLINE

Sample case study: The blame game

May 14, 2009

When a problem happens over and over, step back and determine where the issue lies. Here's how.

Source: FIRSTLINE

Me-OW!

April 26, 2009

Editor's letter rubs some team members the wrong way.

Source: FIRSTLINE

How to stop fighting with your co-workers

April 2, 2009

When you and your team members just can't seem to get along, take a look at each others' style.

Source: FIRSTLINE

Client e-mail template

November 13, 2008

Stop calling clients and e-mail them instead using this timesaving template.

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