Use this card to record your biggest work challenges and what your team can do to relate to you. Then discuss your answers at the next staff meeting.
Use this form to create your own list of reasons to smile. Then share your top answers with us.
Document clients' consent for euthanasia with a form.
Review this sample compassionate care fund protocol, then discuss how your practice will handle financial requests from clients in need.
A canine lifestyle summary will help you tailor your message to fit each dog's needs.
A feline lifestyle summary will help you tailor your message to fit each cat's needs.
A compassionate card fund application will help you determine clients' needs when you want to offer financial assistance.
Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting.
A confidentiality pledge reminds your team about the importance of keeping confidential information private.