Saying the wrong thing to clients could result in misunderstandings about the care their pets need.
How to use mystery shoppers to improve client communications.
NAVTA has created a certification process and is prepared to approve schools.
Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?
Follow this advice when you're hit with a client or patient crisis.
These scheduling secrets will calm the chaos at your practice.
Here's how to prepare so your performance appraisal is a positive experience.
You don't have to be friends, but you do need to be friendly at work.
Watch Dr. Kramer explain his top tip for client retention.