Audio and video clips offer advice from veterinary experts - Firstline
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Audio and Video
Source: FIRSTLINE

Firstline Live tip: How to beat a bad attitude

August 28, 2010

This tip from Firstline Live helps veterinary team members stay positive in the face of negativity.

Source: FIRSTLINE

Assign grades to get veterinarians to delegate

August 27, 2010

When a doctor does too much, use this strategy from Shawn McVey and Firstline Live at CVC in Kansas City.

Source: FIRSTLINE

Video: Dr. Ernie Ward says wowing clients is easy

July 28, 2010

Great customer relations needn't be costly.

Source: FIRSTLINE

3 client videos for your website

July 22, 2010

Attract pet owners to your veterinary practice's website by embedding these videos.

Source: FIRSTLINE

Video: Avoid the worst budget mistake

July 14, 2010

Managers: You must follow through in order for your veterinary practice to thrive.

Video: Becoming a credentialed veterinary technician is worth the effort

June 16, 2010

Making the change from veterinary assistant to credentialed technician requires an investment of time and money - but it's worth it.

Source: VETERINARY ECONOMICS

Getting clients to "yes"

May 6, 2010

Brian Conrad, CVPM, talks about what your team needs to think about to achieve client compliance.

Source: FIRSTLINE

Stop feeling guilty about cash-strapped clients

April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE

Worst anesthesia-monitoring mistake: Relying on machines

April 12, 2010

Technicians: To truly keep anesthetized patients safe, you must use your hands.

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