Source: FIRSTLINE
November 19, 2009
By:
Jim Kramer, DVM, CVPM
Watch Dr. Kramer explain his top tip for client retention.
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Source: VETERINARY ECONOMICS
October 26, 2009
Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.
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Source: FIRSTLINE
October 14, 2009
By:
Gina Toman, RVT
Follow this simple rule to avoid long client wait times.
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Source: VETERINARY ECONOMICS
October 12, 2009
By:
Marty Becker, DVM
Hear why TV personality and Veterinary Economics Editorial Advisory Board member Dr. Marty Becker thinks it's only getting better for veterinarians.
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Source: FIRSTLINE
September 1, 2009
By:
Kerry Hillard Johnson
Here's how to deal with perpetually late employees.
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Source: FIRSTLINE
August 30, 2009
Following your practice's safety protocol, makes you an essential employee.
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Source: FIRSTLINE
August 14, 2009
By:
Monica Dixon Perry, CVPM
Receptionists can play a part in preventing too much overtime and too much downtime.
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Source: FIRSTLINE
August 5, 2009
Follow this simple advice for keeping more of your money, even when times are tight.
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Source: FIRSTLINE
July 24, 2009
By:
Gina Toman, RVT
Role-playing doesn't have to be hokey or scary. Here's how to do it right
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