Audio and video clips offer advice from veterinary experts - Firstline
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Audio and Video
Source: FIRSTLINE

3 client videos for your website

July 22, 2010

Attract pet owners to your veterinary practice's website by embedding these videos.

Source: FIRSTLINE

Video: Avoid the worst budget mistake

July 14, 2010

Managers: You must follow through in order for your veterinary practice to thrive.

Video: Becoming a credentialed veterinary technician is worth the effort

June 16, 2010

Making the change from veterinary assistant to credentialed technician requires an investment of time and money - but it's worth it.

Source: VETERINARY ECONOMICS

Getting clients to "yes"

May 6, 2010

Brian Conrad, CVPM, talks about what your team needs to think about to achieve client compliance.

Source: FIRSTLINE

Stop feeling guilty about cash-strapped clients

April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE

Worst anesthesia-monitoring mistake: Relying on machines

April 12, 2010

Technicians: To truly keep anesthetized patients safe, you must use your hands.

Source: FIRSTLINE

Video blog: Avoid certain phrases when talking to clients

March 10, 2010

Saying the wrong thing to clients could result in misunderstandings about the care their pets need.

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: FIRSTLINE

Veterinary Technician Assistant certification in the works

January 19, 2010

NAVTA has created a certification process and is prepared to approve schools.

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