Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

From the trenches: "Hey, doc, my trailer full of horses just crashed into a house ... "

September 5, 2013

So that's why you're late? Hadn't heard that one at my veterinary clinic before.

Source: FIRSTLINE

Taming your veterinary clinic's cat

September 1, 2013

Team members tame Teeter's totter issue with a special solution to manage this feline's mischief.

Source: FIRSTLINE

3 tips to better dental care at your veterinary clinic

September 1, 2013

Want more tips from Patricia March, RVT, VTS (Dentistry)? See March speak at CVC San Diego.

Source: FIRSTLINE

Solutions for spoiled veterinary clients

September 1, 2013

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

Source: DVM360 MAGAZINE

Fear factor: Is routine veterinary care contributing to lifelong patient anxiety?

September 1, 2013

In part 1 of this two-part series, new research explores the dramatic impact of a single veterinary visit on a pet's long-term behavioral well being.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

The VHMA files: Connect with veterinary clients

September 1, 2013

Surveys let veterinary clients rate your performance before they take their frustrations online.

Source: dvm360

The heartworm toolkit

September 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Zoetis)

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