Source: FIRSTLINE
November 1, 2006
By:
Caitlin Rivers
The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.
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November 1, 2006
How do I make a dental recommendation to clients who've refused this care before?
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Source: FIRSTLINE
February 1, 2006
By:
Debbie Allaben Gair, CVPM
Use these tips to stay cool as a cucumber when clients get hot under the collar.
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Source: FIRSTLINE
December 1, 2005
By:
Dr. Karen Wheeler
Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress
is to see your clients for the different breeds they are—and adjust your approach accordingly.
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Source: FIRSTLINE
August 1, 2005
By:
Mark Opperman, CVPM
Don't settle for just-OK visits anymore. Use these service strategies to take your team's performance up a notch
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Source: FIRSTLINE
August 1, 2005
By:
Sharon DeNayer
Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.
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Source: FIRSTLINE
August 1, 2005
By:
Sheila Grosdidier, BS, RVT
Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?
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Source: FIRSTLINE
June 1, 1999
By:
W. Bradford Swift, DVM
Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.
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