Source: FIRSTLINE
June 23, 2011
Why would you want your patients to like you?
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Source: FIRSTLINE
June 8, 2011
Studies show where the best—or worst—biters are located in the U.S.
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Source: FIRSTLINE
May 11, 2011
The human touch may turn a clients into a permanent devotee.
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Source: FIRSTLINE
March 9, 2011
By:
Nancy Cronin Stiff
As caregivers in the veterinary profession, we enjoy the privilege of being a part of the end of many pets' lives. To do this honor justice, we created what we call a "tender culture" at our practice. This refers to taking special care of our euthanasia clients from the time they make the appointment to the time the remains are presented. We train our staff to be compassionate throughout the entire process, and knowing about our procedures might be helpful for your team—as well as your clients.
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Source: FIRSTLINE
March 1, 2011
Survey reveals some younger adults prefer dogs to kids.
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Source: FIRSTLINE
March 1, 2011
The pain of euthanasia takes a toll on clients—and you. Veterinary team members and experts share experiences and advice to help heal the hurt.
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Source: FIRSTLINE
December 1, 2010
Win over a client and score a drink with this bubbly game.
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Source: FIRSTLINE
December 1, 2010
By:
Jeff Rothstein, DVM, MBA
When you treat your clients well, they respond in kind by coming back, encouraging new clients to visit you, and boosting your veterinary practice's bottom line.
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