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Client Compliance
Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

5 top-selling human drugs: The dangers to pets

May 31, 2011

Talk to your veterinary clients about keeping these medications out of pets' reach to prevent potentially life-threatening effects.

Source: FIRSTLINE

Receptionists: Stop playing doctor and start hooking new clients

May 1, 2011

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

Source: FIRSTLINE

10 steps to help clients prevent zoonotic diseases

April 1, 2011

Share this list with clients at your veterinary practice to help keep their pets healthy and parasite-free.

Source: FIRSTLINE

Tips for talking to clients about ticks

April 1, 2011

The weather is warming up, and you know what that means: Ticks—and along with them, Lyme disease—will be out in full force. use a practice-wide team effort to make sure your clients are prepared for the surge.

Source: FIRSTLINE

Veterinary studies on the link between pet oral disease and systemic health

February 15, 2011

Related readings on dental disease and systemic health

Source: FIRSTLINE

How periodontal disease can affect pets' organs

February 15, 2011

Knowing the science behind the link between oral disease and systemic health will help you get clients on board with veterinary dental care.

Source: FIRSTLINE

Parasite prevention tip from the North American Veterinary Conference

January 16, 2011

The way team members talk to clients has a lot to do with whether pets will suffer from fleas, ticks, heartworms, and other parasites.

Source: FIRSTLINE

A thank-you gift they'll come back for

December 1, 2010

Entice clients to return to your practice by offering this gift.

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