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Front office
Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

How to transform your job into a career

May 18, 2011

If your job isn't everything you'd dreame, the solution may lie with management.

Source: FIRSTLINE

Overcome social media pitfalls

March 30, 2011

There is a pronounced difference between posting on your personal Facebook page and that of your clinic.

Source: FIRSTLINE

Top 10 ways to kill team communication

March 23, 2011

Shawn McVey describes actions sure to sabotage the clear communication on which teamwork thrives.

Source: FIRSTLINE

Improve back-to-front communication

February 16, 2011

A simple tip for at-a-glance identification on patient charts.

Source: FIRSTLINE

Age, style, personality: What's to blame for team conflict?

January 26, 2011

Blaming superficial differences for team conflict may be too easy. The causes require specific resolution.

Source: FIRSTLINE

Convert social media skeptics

January 19, 2011

Is your practice owner a social media skeptic? Hospital administrator Brenda Tassava, CVPM, CVJ, says you can show him or her the light as long as you know the right stats.

Source: FIRSTLINE

Managers: Be a mentor, not a friend

December 29, 2010

A professional environment is not the place to allow friendships to sway opinion.

Source: FIRSTLINE

Top scheduling and staffing tip

December 21, 2010

Teams can stay ahead by taking charge of appointments.

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