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Front office
Source: FIRSTLINE

Age, style, personality: What's to blame for team conflict?

January 26, 2011

Blaming superficial differences for team conflict may be too easy. The causes require specific resolution.

Source: FIRSTLINE

Convert social media skeptics

January 19, 2011

Is your practice owner a social media skeptic? Hospital administrator Brenda Tassava, CVPM, CVJ, says you can show him or her the light as long as you know the right stats.

Source: FIRSTLINE

Managers: Be a mentor, not a friend

December 29, 2010

A professional environment is not the place to allow friendships to sway opinion.

Source: FIRSTLINE

Top scheduling and staffing tip

December 21, 2010

Teams can stay ahead by taking charge of appointments.

Source: FIRSTLINE

Team members: Become leaders

November 10, 2010

If you aspire to greater heights in the clinic, take some steps to get there.

Source: FIRSTLINE

Video: Enhance the client-practice bond

October 20, 2010

Team members' interactions can be affective, yet remain professional.

Source: FIRSTLINE

Video: The most common OSHA violation

October 13, 2010

Record keeping can be a hassle, but incomplete documentation can get you in hot water with OSHA.

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: FIRSTLINE

Keep veterinary clients coming back

November 19, 2009

Watch Dr. Kramer explain his top tip for client retention.

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