Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Rescue story: The luckiest Penny

January 1, 2009

See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family.

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What's the key to success? The 3 Rs

December 4, 2008

Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.

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Sample script: Talk to pet owners about behavior issues

December 1, 2008

Be sure to address pets' troubling behaviors.

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Distract dogs so you can get out the door

December 1, 2008

Tricks to keep dogs from trying to run out the exam room door.

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Cut excuses to the core

December 1, 2008

It's your job to help pets, so it's also your job to help clients—without judging them.

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Reacting the right way to a ridiculous excuse

December 1, 2008

When you hear a laughable excuse, laughing is the last thing you should do.

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7 ways to give thanks

December 1, 2008

Show clients you appreciate their business with these simple gestures.

Source: FIRSTLINE

Proper protocol for treating stray animals

December 1, 2008

What's the protocol for stray and injured animals brought to a clinic? Who pays for treatment?

Source: PARTNERS IN PRACTICE

Communicating value in difficult times (Sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2008

Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:

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