Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Distract dogs so you can get out the door

December 1, 2008

Tricks to keep dogs from trying to run out the exam room door.

Source: FIRSTLINE

Cut excuses to the core

December 1, 2008

It's your job to help pets, so it's also your job to help clients—without judging them.

Source: FIRSTLINE

Reacting the right way to a ridiculous excuse

December 1, 2008

When you hear a laughable excuse, laughing is the last thing you should do.

Source: FIRSTLINE

7 ways to give thanks

December 1, 2008

Show clients you appreciate their business with these simple gestures.

Source: FIRSTLINE

Proper protocol for treating stray animals

December 1, 2008

What's the protocol for stray and injured animals brought to a clinic? Who pays for treatment?

Source: PARTNERS IN PRACTICE

Communicating value in difficult times (Sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2008

Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:

Source: FIRSTLINE

Overcome 4 common client excuses

December 1, 2008

You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.

Source: DEAR KARA

Dear Kara: Weight (Sponsored by Hill's Pet Nutrition)

November 1, 2008

Kara answers questions about weight issues

Source: FIRSTLINE

B-I-N-G-O for go-getters

November 1, 2008

Try this winning team-building activity.

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