Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

A mint on the pillow

October 1, 2008

Take a tip from the hotel industry and provide exceptional hospitality.

Source: FIRSTLINE

Halt the client exodus

October 1, 2008

Stop clients from walking out your practice's door today.

Source: FIRSTLINE

Speak your clients' language

October 1, 2008

Spanish handouts increase the number of clients and client compliance for one hospital.

Source: CVC IN SAN DIEGO PROCEEDINGS

Marketing of veterinary products and services (Proceedings)

October 1, 2008

How does marketing differ from advertising?

Source: CVC IN SAN DIEGO PROCEEDINGS

Communication – the key to personal and professional success (Proceedings)

October 1, 2008

Communication is an underrated art.

Source: FIRSTLINE

Finances: Why should team members care?

September 17, 2008

This video explains why money matters, even when you're not the owner.

Source: FIRSTLINE

Encouraging your boss to implement payment plans

September 15, 2008

If your practice doesn't offer financial options, you could make championing them your pet project. Here's how.

Source: DEAR KARA

Dear Kara: Nutritional considerations for canine osteoarthritis (Sponsored by Hill's Pet Nutrition)

September 1, 2008

Source: FIRSTLINE

3 looks your practice will love

September 1, 2008

Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.

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